Lamps Plus Shines New Light on Supply Chain Efficiency with Manhattan Associates

Lamps Plus is the largest specialty lighting retail chain in the U.S., with 45 stores throughout the western and southwestern states, in addition to catalogue and Internet sales.

ATLANTA (June 28, 2010) –

Lamps Plus is the largest specialty lighting retail chain in the U.S., with 45 stores throughout the western and southwestern states, in addition to catalogue and Internet sales. All retail locations and customers are served by an 800,000 square foot distribution center (DC) in Redlands, CA that houses approximately 15,000 SKUs including lighting products, ceiling fans and home furnishings.

As Lamps Plus inventory continued to grow, it added auxiliary buildings near its DC and shifted product positions to maximize storage capacity. However, constantly changing SKU locations and a legacy tracking system that required extensive manual processing had a negative effect on operational efficiency.

“We did not have a system that was going to take us to the next level- we were manually keying inventory movement from paper records, which meant that any errors made wouldn’t be discovered for two days,” said Clark Linstone, chief financial officer, Lamps Plus. “As our volume increased, so did the labor required to simultaneously maintain fulfillment levels while fixing inventory errors.”

Lamps Plus selected Manhattan Associates’ (NASDAQ: MANH) Warehouse Management solution (WMS) to manage processes in its Redlands DC and leveraged Manhattan’s Labor Management to optimize the distribution workforce and create more productivity while reducing overall labor costs. Within months of implementing the Manhattan solutions, overall accuracy rates jumped to between 98 and 99.8 percent as nearly all manual processes were eliminated.

“We had normal shipping from day one, which is very impressive for a new system with complex processes,” continued Linstone. “The beauty of the system is that it’s actually very difficult to make a mistake. If you try to pick the wrong product, it won’t let you proceed. Or, if an item is scanned properly but gets slotted in the wrong place, it’s detected and adjusted quickly.”

To read the Lamps Plus case study as a PDF, please visit

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About Lamps Plus

For over 30 years, LAMPS PLUS has been synonymous with excellence in the lighting retail industry. Established in 1976, LAMPS PLUS is the nation’s largest specialty lighting company, with over 40 state-of-the-art superstores throughout the western United States. All together, with our superstores and, we serve over five million customers each year with the largest selection of functional and decorative indoor and outdoor lighting products. This selection includes hundreds of products available exclusively from LAMPS PLUS.
About Manhattan Associates, Inc.

Manhattan Associates continues to deliver on its 20-year heritage of providing global supply chain excellence to more than 1,200 customers worldwide that consider supply chain optimization core to their strategic market leadership. The company’s supply chain innovations include: Manhattan SCOPEĀ® a portfolio of software solutions and technology that leverages a Supply Chain Process Platform to help organisations optimize their supply chains from planning through execution; Manhattan SCALE(TM), a portfolio of distribution management and transportation management solutions built on Microsoft. NET technology; and Manhattan Carrier(TM), a suite of supply chain solutions specifically addressing the needs of the motor carrier industry. For more information, please visit

Source: Manhattan Associates